ConVox Dialer for Android App

What is Android App Call Center

A Call Center solution runs on application server and agent machines as client. ConVox Android App for Call Center offers an android based agent work station. Therefore an agent can use a Android Smartphone/Tab as his work station. They login in a hosted server.

Suitable for Call Center with remote agents & Call Center with multiple branch office, Field/Roaming Sales, Collection & Verification agents, Appointment Reminders, Lead Generation.

FEATURES

REMOTE AGENTS/ROAMING USERS
Agent can login from anywhere using Internet Connectivity.
MIS REPORTS
Complete and comprehensive reporting of your Agents, Calls & Campaigns.
MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
INBUILT CRM
Inbuilt CRM displays customer details when call is connected.
CALL RECORDING
Records all the Calls (100% Recording) for Training and Monitoring Purpose.
DISPOSITION MANAGEMENT
Completed Calls can be marked with disposition codes & Sub-Disposition Codes

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand